U.S. flag An official website of the United States government

On Oct. 1, 2024, the FDA began implementing a reorganization impacting many parts of the agency. We are in the process of updating FDA.gov content to reflect these changes.

U.S. Food and Drug Administration
  1. Home
  2. About FDA
  3. FDA Organization
  4. Office of Inspections and Investigations
  5. Contact the Office of Inspections and Investigations
  6. OII Ombudsman
  7. OII Ombudsman Frequently Requested Contacts
  1. OII Ombudsman

OII Ombudsman Frequently Requested Contacts

Visit the Contact OII webpage for a complete listing of OII contact resources. Following are the most frequently requested contacts.

To contact OII field management staff, please visit the OII Field Leadership Contacts webpage.

To check the status of an import entry, estimated lab completion date, submit documents electronically, provide location for FDA examination, and retrieve Notices of FDA Action, please visit the Import Trade Auxiliary Communications System.

For general questions related to import operations or policy, contact the Division of Import Operations at 301-796-0356 or FDAImportsInquiry@fda.hhs.gov.

To report problems with FDA-regulated products:

  • Use the SmartHub Portal to report a problem with FDA-regulated products
  • Call 1-888-INFO-FDA (1-888-463-6332)
  • Use the MedWatch Online Reporting Form to report adverse events with human food and medical products.
  • Use the Safety Reporting Portal online form to report problems with pet food, dietary supplements, and tobacco products. This form also accepts mandatory reports, such as the Reportable Food Registry for Industry.

Other FDA Ombudsmen

Contact OII Ombudsman

Toll free 844-871-4536
OIIOmbudsman@fda.hhs.gov

Back to Top