Contact the FDA Import Program

This page contains a list of contact information for the FDA Import Program by topic.

Click on the topic name to view the contact information.

Shipment Status

• To check the status of your shipment: Import Trade Auxiliary Communication System (ITACS).
  • You will need your shipment's Customs entry number to use ITACS. Contact your broker or filer for assistance.
• For questions on a detained or refused entry: Contact the compliance officer listed on the last page of the Notice of FDA Action (NOA).
  • Note: You can obtain NOAs via ITACS with an ITACS account. See the ITACS Account Management Presentation for more information.

FDA Import Field Offices

FDA Import Field Offices handle port-related issues. Use this interactive map to find the import field office that covers a specific port of entry: FDA Import Offices & Ports of Entry

General Import Operation and Policy Questions

For questions about the general import process, requirements, or resources:

• Email: Imports@fda.hhs.gov
• Phone: 301-796-0356

Import Alerts (DWPE)

Visit the Import Alerts page for information on Detention without Physical Examination (DWPE), import alerts, removal from import alert, or modifications to a firm/product listing on import alert. Contact information for questions related to a specific import alert can be found within the Import Alert "Guidance" section.

• Requests for Removal from Import Alert: ImportAlerts2@fda.hhs.gov
• Requests for Change in Firm Name/Address on Import Alert: ImportAlerts2@fda.hhs.gov

Registration and Listing

Some facilities and products are subject to registration and listing requirements. Please see this Registration and Listing page for more information.

• To register and/or list, visit: FDA Unified Registration and Listing Systems Technical Assistance
• Call 1-800-216-7331 from 7:30 a.m. to 11:00 p.m. Eastern Time

Prior Notice

For information on Prior Notice, including filing Prior Notice in the Prior Notice System Interface (PNSI), visit the Prior Notice page.

• Email: Prior.Notice@fda.hhs.gov

• Phone: 866-521-2297​

  • International Phone: +1-301-796-0523

Automated Commercial Environment (ACE)

For technical assistance with transmitting entries to the FDA, including rejections, error messages, data requirements, etc., please contact the FDA's ACE Support Team at ACE_Support@fda.hhs.gov.

Import Trade Auxiliary Communications System (ITACS)

To monitor real-time status, submit documents, submit location of goods, and obtain Notices of FDA Action, please visit ITACS at https://itacs.fda.gov.

• For more information, including resources and step-by-step guides, please see ITACS Resources section on the ITACS page. 
• For technical assistance with ITACS, email ITACSSupport@fda.hhs.gov.

FSMA/FSVP

For information on the Food Safety Modernization Act (FSMA), including Foreign Supplier Verification Program (FSVP) requirements, please visit the FSMA page.

• Contact the FSMA Technical Assistance Network (TAN) for assistance with FSMA related questions. 

Press Inquiries

All media inquiries should be directed to the Office of Media Affairs.

• Phone: 301-796-4540

Other FDA Centers and Offices

For questions about the regulatory requirements for a specific product or company, please contact the FDA Center that oversees the type of product you wish to import:

 

• Center for Biologics Evaluation and Research (CBER)
• Center for Drug Evaluation and Research (CDER)
• Center for Devices and Radiological Health (CDRH)
• Human Foods Program (HFP)
• Center for Tobacco Products (CTP)
• Center for Veterinary Medicine (CVM)