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  1. Import Program

Contact the FDA Import Program

This page contains a list of contact information for the FDA Import Program by topic.

Click on the topic name to view the contact information.

  • To check the status of your shipment: Import Trade Auxiliary Communication System (ITACS).
    • You will need your shipment's Customs entry number to use ITACS. Contact your broker or filer for assistance.
  • For questions on a detained or refused entry: Contact the compliance officer listed on the last page of the Notice of FDA Action (NOA).

FDA Import Field Offices handle port-related issues. Use this interactive map to find the import field office that covers a specific port of entry: FDA Import Offices & Ports of Entry

For questions about the general import process, requirements, or resources:

Visit the Import Alerts page for information on Detention without Physical Examination (DWPE), import alerts, removal from import alert, or modifications to a firm/product listing on import alert. Contact information for questions related to a specific import alert can be found within the Import Alert "Guidance" section.

Some facilities and products are subject to registration and listing requirements. Please see this Registration and Listing page for more information.
  • To register and/or list, visit: FDA Unified Registration and Listing Systems Technical Assistance
  • Call 1-800-216-7331 from 7:30 a.m. to 11:00 p.m. Eastern Time

For information on Prior Notice, including filing Prior Notice in the Prior Notice System Interface (PNSI), visit the Prior Notice page.

For technical assistance with transmitting entries to the FDA, including rejections, error messages, data requirements, etc., please contact the FDA's ACE Support Team at ACE_Support@fda.hhs.gov.

To monitor real-time status, submit documents, submit location of goods, and obtain Notices of FDA Action, please visit ITACS at https://itacs.fda.gov.
  • For more information, including resources and step-by-step guides, please see ITACS Resources section on the ITACS page. 
  • For technical assistance with ITACS, email ITACSSupport@fda.hhs.gov.

For information on the Food Safety Modernization Act (FSMA), including Foreign Supplier Verification Program (FSVP) requirements, please visit the FSMA page.

All media inquiries should be directed to the Office of Media Affairs.
  • Phone: 301-796-4540

For questions about the regulatory requirements for a specific product or company, please contact the FDA Center that oversees the type of product you wish to import:

 

 



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